Follow the path of your RightSourceRxSM mail-order drug
Ever wonder about how mail-order prescriptions work? In this section you can follow the path of your prescription from your doctor's office, to RightSourceRx, to your home.
The Life of a Prescription at RightSourceRx
- RightSourceRx receives your prescription order.
- You can send new prescriptions by mail with an order form
- Doctors can send your new prescriptions by fax, phone, or electronically
- RightSourceRx technicians check your Humana pharmacy benefit coverage, add your profile to a secure database, scan your order, and create a unique shipment number. Then we load your doctor's instructions and prescription order into our computer system.
- A RightSourceRx pharmacist reviews your prescription order for accuracy and possible drug interactions. If we have any concerns or questions, a RightSourceRx pharmacist will contact your doctor for clarification.
- Approved orders go through the payment process. If your health benefits don't cover the medication, a technician will review the rejected claim. We'll resolve the issue or return the written prescription to you, with an explanation about why we couldn't process it.
- An automated inventory system dispenses your medication and a RightSourceRx pharmacist makes sure the product matches the label before it's sealed.
- RightSourceRx mails the order to you, along with an invoice for your records, and the required medication information.
